About Lava Protocols

Founded in 2007, Lava has a proven track record of implementing, extending and connecting cloud applications and platforms like Salesforce.com & Google Apps for a broad range of industries in Malaysia; from telecommunications, healthcare, oil and gas to aeronautical, education and even the public sector. Lava Protocols is a Cloud Alliance Reseller of Salesforce and reseller of Google for Work. Lava specializes in providing integrated consultancy solutions and services that supports both small and large corporations to reduce cost and achieve its competitive edge with cloud computing technology and applications.

With a team of dedicated and experienced professionals, Lava believes that the platform and application solutions they provide are pivotal when it comes to managing and operating a business efficiently. What sets them apart from their competition is the difference they make to their customers ; they help them move quicker, think differently, and work smarter.

At Lava Protocols, a satisfied client is their number one priority. From the initial consultation to the final product, they are committed to providing their clients with the best service available and work hard to ensure that their partnership with clients produces solid results

Lava Protocols’ vast array of services is complemented further by two of its independent divisions, namely Lava Media and Lava Labs.

Lava Labs is a global services provider that uses Cloud, Big Data and Mobile Technology to help enterprises redefine their businesses on the cloud.

Lava Media is an integrated digital media marketing agency that offers full suite services that help organisations to establish and manage their digital footprint.

Lava Protocols'  Vision Statement:

■ Lava aspires to be the best; to advance the evolving Cloud computing

technology in Malaysia and regionally; to be field and customer driven,

consistently delivering optimal solutions to enhance productivity and

transform the way of doing business.

■ Lava aims to establish itself as Malaysian hub centre and opinion leader

for Cloud R&D, raising awareness, educating and equipping the local

workforce with skills and expertise.

■ Lava aspires to create a winning working culture; to train and retain

great managers; to build an environment of integrity, inclusiveness and

respect; to give back to the community

Lava Protocols' Values :

Some of the clients of Lava Protocols:

There are few departments the two subsidiaries influence the organisation's organisational structure. The below structure is not the actual structure because it is not provided in any documentation of Lava although this is a rough idea on how the hierarchy works. The founders whom are also the managing directors have access to all the departments, because it is still a growing company by nature, such an organization enjoys little hierarchy. Free from the corporate ladder, all team members are expected to contribute. Everyone on the team must be productive.

I was initially in the Renewals and success Department which is under sales as it is involved in the after sales services which are keeping track of clients contracts, subscriptions and renewing of the licenses and subscriptions. A lot of document handling is involved in the Renewals and success department. In week two I was moved to work with the sales and marketing, inside sales team. Inside sales involves doing sales work on the desk while there is another team that does field work which means they go out to do the sales work.